Booking Policy - Mypuritour Holidays

1. Modifications & Modifications Schedule

Amendments: Booking modifications can be requested up to 3 days prior to the travel date. Hotel cancellation/amendment charges and price differences for revised dates will apply based on availability.
Modification Limit: A booking can be modified only once. Any subsequent changes will be treated as a fresh booking.
Itinerary Adjustments: You can add or remove places up to 3 days before travel provided the overall schedule is not disrupted. Extra kilometers resulting from itinerary changes are payable directly to the driver.

2. Accommodation & Hotel Terms

Check-in / Check-out Times: Standard hotel check-in is between 8:00 AM – 12:00 PM; check-out is between 7:00 AM – 8:00 AM. Early check-in is subject to availability and hotel charges (not included in package).
Early Arrival: If you arrive before check-in time and rooms are unavailable, you may freshen up in the hotel common washrooms and proceed with scheduled sightseeing.
Room Basis: Rooms are provided on a twin-sharing basis. For 3 adults or a child above 5 years, a triple-sharing room or a room with an extra bed/mattress will be provided.
Unlisted Room Category: Standard room category applies wherever explicit room types are omitted in quotes.
Primary Guest & ID Proof: Vouchers are issued under the primary traveler’s name. Changing the primary guest name constitutes a cancellation and rebooking. All guests (including children) must present valid government ID/address proof at check-in.
Unmarried Couples: Hotels reserve the right to deny check-in to unmarried couples per local policies; no refunds are issued in such instances.
Children under 3 Years: Hotels generally do not charge for children under 3 years. Any unexpected fee levied by the hotel for toddlers must be settled directly at the property.
Breakfast Allowances: If a hotel fails to provide complimentary breakfast, fixed allowances apply: INR 100 (2-Star), INR 150 (3-Star), and INR 250 (4-Star) per person above 5 years. Outside breakfast during early departures (before 8 AM) is at personal expense.
Gala Dinners: Mandatory Christmas (Dec 25) and New Year (Dec 31) gala dinner charges must be paid directly at hotel reception.

3. Cab Fleet & Sightseeing Rules

Fleet Categories (All AC):
- Hatchback: Swift, Ritz, or similar.
- Sedan: Dzire, Etios, Xcent, Amaze, or similar.
- SUV: Innova, Xylo, Ertiga, or similar.
Driver & Vehicle Allocation: Cab and driver details are dispatched 10 hours prior to the trip start time. Hotel vouchers require at least 2 working days to process.
Daily Timings: Sightseeing must conclude by 7:00 PM daily. Missed spots due to late morning starts cannot be carried over to the next day.
Delay Compensation: If cab arrival is delayed on Day 1, trip completion on the final day can be extended by an equivalent duration.
No-Show Policy: Drivers will wait a maximum of 2 hours at the pickup point. If no communication is established, the trip will be canceled as a no-show with zero refund.
Vehicle Breakdown: If a breakdown is unresolved within 2 hours of notification, we will dispatch an alternate vehicle or provide complimentary stay in a nearby town until resolved.

4. Cancellation Fees & Refunds

Cancellations must be requested via email or registered phone number. The cancellation fee matrix applies as follows:

Cancellation Window	Deduction Fee
31 Days & Beyond before travel date	25% of Order Total
8 to 15 Days before travel date	50% of Order Total
3 to 7 Days before travel date	75% of Order Total
Within 2 Days of travel date	100% (No Refund)

100% Refund Exceptions: Full refunds are issued if mypuritour.com cancels the booking due to unavoidable technical reasons (within 24 hours of booking), natural disasters/strikes where no alternate route can be provided, or if the booked hotel denies check-in and no equivalent accommodation is made available. Refunds process within 7-10 business days.

5. Liabilities & Support

Scope of Service: Mypuritour.com liability is strictly limited to arranging private cabs and hotel stays. Sightseeing is complementary and carries no financial liability for missed spots due to traffic, closures, or weather.
On-Trip Resolutions: Any grievances regarding vehicle cleanliness, hotel service, or driver behavior must be raised immediately with the assigned Tour Manager during the trip. Issues reported post-trip completion cannot be addressed or compensated.
Force Majeure / Pandemic: Free rescheduling is supported for national lockdowns or epidemic mandates if communicated 7 days prior to travel. Standard cancellation policies apply for outright cancellations.
International Payments: All rates for international tours are payable in USD unless otherwise specified.